Privacy Policy

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Agility Lawyers Pty Ltd (Agility Lawyers, we, us or our) respects the privacy of our clients, prospective clients, website visitors and other individuals whose personal information we handle.
 

This Privacy Policy explains how we collect, hold, use and disclose personal information and how you may access or correct information we hold about you or raise a privacy concern.
 

1. About Agility Lawyers
 

Agility Lawyers Pty Ltd
ABN 31 661 706 752

Level 11, 456 Lonsdale Street
Melbourne VIC 3000
Australia
 

Telephone: 1300 352 888
Email: info@agilitylawyers.com.au
 

2. What Personal Information We May Collect
 

The personal information we collect depends on the nature of your enquiry, relationship with us and the legal services we provide.

It may include:
 

• your name, address, telephone number and email address;

• date of birth, nationality and citizenship information;

• identification documents and government-issued identifiers;

• passport, visa and immigration information;

• employment, education and professional information;

• financial information;

• family, relationship and household information;

• information concerning legal proceedings, disputes, transactions or other legal matters;

• correspondence and communications with us;

• information required for conflict checks, client identification and regulatory compliance;

• billing and payment information; and

• other information relevant to the legal services you request.
   

Depending on the nature of a matter, we may also need to collect sensitive information, such as information concerning health, racial or ethnic origin, religious beliefs, criminal history, sexual orientation or other sensitive circumstances. We will only collect sensitive information where reasonably necessary and where we are permitted to do so by law.
 

3. How We Collect Personal Information
 

We generally collect personal information directly from you, including when you:
 

• submit an enquiry through our website;

• contact us by telephone, email, social media or other communication channels;

• attend a consultation or meeting;

• instruct us to provide legal services;

• provide documents or information in connection with a legal matter; or

• otherwise communicate with Agility Lawyers.
   

Where appropriate and lawful, we may also obtain information from third parties, including:
 

• your authorised representatives;

• employers, sponsors or family members;

• other lawyers and professional advisers;

• courts and tribunals;

• government departments and agencies;

• educational institutions;

• experts and service providers;

• publicly available sources; and

• other persons or organisations involved in your matter.
   

Where reasonably practicable, we will collect personal information directly from you.
 

4. Why We Collect and Use Personal Information
 

We may collect, hold and use personal information for purposes including:
 

• responding to enquiries;

• assessing whether we can assist you;

• conducting conflict checks;

• establishing and managing a solicitor–client relationship;

• providing legal advice and representation;

• preparing and lodging applications, submissions and other legal documents;

• communicating with courts, tribunals, government departments and other relevant parties;

• providing migration and education-related legal services;

• managing client files and legal matters;

• issuing invoices and processing payments;

• complying with legal, professional and regulatory obligations;

• maintaining the security and administration of our practice;

• improving our website and services;

• communicating information relevant to our services; and

• other purposes reasonably related to the purpose for which the information was collected.
   

We will not use personal information for an unrelated purpose unless you have consented or we are otherwise permitted or required to do so by law.
 

5. Website Enquiries
 

When you submit an enquiry through our website, we may collect the information you provide, including your contact details, the type of legal assistance you are seeking and information about your circumstances. Submitting a website enquiry does not create a solicitor–client relationship.

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Please do not provide highly confidential, privileged or sensitive documents through a general website enquiry unless we have requested them.

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6. Cookies, Analytics and Website Technology

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Our website may use cookies and similar technologies to:

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• operate and secure the website;

• understand how visitors use the website;

• measure website and advertising performance;

• improve user experience; and

• support marketing and analytics activities.
   

These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website and interaction with our website. You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

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7. Disclosure of Personal Information

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We may disclose personal information where reasonably necessary for the provision of legal services or the operation of our practice.

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Recipients may include:

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• lawyers, employees and authorised contractors of Agility Lawyers;

• barristers and other legal practitioners;

• courts, tribunals and dispute-resolution bodies;

• the Department of Home Affairs and other government authorities;

• migration, education and regulatory bodies;

• educational institutions;

• experts, interpreters, translators and consultants;

• accountants, auditors, insurers and other professional advisers;

• banks and payment service providers;

• document, records and secure-storage providers;

• information technology, cloud, website, CRM and communications providers; and

• other parties where you have authorised disclosure or disclosure is required or permitted by law.
   

We do not sell personal information to advertisers or unrelated third parties.
 

8. Overseas Disclosure and Processing
 

Some of the technology, cloud-storage, communications, website, customer-management or other service providers used by Agility Lawyers may operate or store information outside Australia. Accordingly, personal information may in some circumstances be accessible from, stored in or disclosed to recipients located outside Australia. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures. The countries in which overseas recipients or service providers are located may vary depending on the systems used and the circumstances of the matter. Where practicable, further information about likely overseas disclosures can be provided upon request.

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9. Security of Personal Information
 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our safeguards may include administrative, physical and technological security measures appropriate to the nature of the information we hold. However, no internet-based service, electronic communication or information-storage system can be guaranteed to be completely secure. If we become aware of a data breach, we will respond in accordance with applicable legal and professional obligations.

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10. Retention of Information

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We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, professional, insurance, record-keeping and regulatory obligations. When information is no longer required to be retained, we may securely destroy or de-identify it where appropriate and permitted by law.

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11. Access to Your Personal Information

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You may request access to personal information that Agility Lawyers holds about you. In some circumstances, access may be restricted or refused where permitted or required by law, including where access may affect legal professional privilege, another person's privacy or legal proceedings. We may ask you to verify your identity before providing access.

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12. Correction of Personal Information
 

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us and request that it be corrected.

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13. Direct Marketing
 

From time to time, we may send information about legal developments, services, seminars or other matters that may be relevant to you where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe function provided or by contacting us. We will not prevent you from receiving communications that are necessary for an existing legal matter merely because you have opted out of marketing communications.
 

14. Legal Professional Privilege and Confidentiality
 

Agility Lawyers has professional obligations concerning confidentiality and legal professional privilege. Nothing in this Privacy Policy is intended to limit those obligations. Information relating to a client matter may be subject to additional protections beyond those described in this policy.

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15. Privacy Complaints

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If you have a concern or complaint about how Agility Lawyers has handled your personal information, please contact:
 

Privacy Officer
Agility Lawyers Pty Ltd
Level 11, 456 Lonsdale Street
Melbourne VIC 3000

Telephone: 1300 352 888
Email: info@agilitylawyers.com.au
 

Please provide sufficient information for us to understand and investigate your concern. We will acknowledge and consider privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may have the right to raise your complaint with the Office of the Australian Information Commissioner (OAIC).

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16. Third-Party Websites

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Our website may contain links to third-party websites. Agility Lawyers is not responsible for the privacy practices, security or content of external websites. You should review the privacy policies of those websites before providing personal information to them.

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17. Changes to This Privacy Policy

 

We may amend this Privacy Policy from time to time to reflect changes to our practices, technology, legal obligations or services. The current version will be published on our website and will state the date on which it was last updated.

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18. Contact Us

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For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
 

Agility Lawyers Pty Ltd
Level 11, 456 Lonsdale Street
Melbourne VIC 3000
Australia

Telephone: 1300 352 888
Email: info@agilitylawyers.com.au